A lot of jobs are being out-sourced in the U.S. today. The reasoning behind this is to save money. It's cheap labor and as a business owner you don't have to offer insurance or have insurance liability for your employees. However, by outsourcing jobs we are hurting our economy and pretty much wiping out our middle class. Not to mention that every time I have to call for tech support I can barely understand what the customer service agent is saying.(language barrier) As if computer tech stuff isn't enough of a language barrier its even worse when I cant understand what they are saying anyway!
I don't feel that it is better to save money versus customer service. Customers are loyal to those who give good customer service and in the end if you have poor customer service, you will loose your customers and eventually start loosing money due to the customer loss from poor customer service. I would feel the same way as a business owner.
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